Frequently Asked Questions

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We ship with Canada Post; you can choose:

  • Expedited: 3-4 business days in Ontario, 4-6 business days across Canada.
  • Xpresspost: 2-4 business days across Canada
  • Priority: 2 business days across Canada (add a day for more remote/rural areas)

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We usually deliver next day Monday-Friday. Please contact us to make arrangements if you would like same day delivery.

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Yes, it can be arranged. Please select “Pickup from Birch Box Studio” as the shipping method when you check out. We are open by appointment only. Contact us to set up a pick up time.

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We offer local delivery of wine, beer and spirits within the Greater City of Sudbury. Our liquor license does not permit us to send liquor through Canada Post or other carriers.

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Due to the time and attention we take in assembling your gift, all sales are final. If there has been damage to your item(s) in transit, please notify us immediately at hello@presentsimple.ca.

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Yes and yes! This is our specialty! We love customizing gifts for our corporate clients.

Contact us for more information.

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Yes you can! If you have a specific budget in mind or want to swap out an item or create a one-of-a-kind gift, just contact us and we will be happy to help you out.

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You sure can! Every box comes with a handwritten, personal note to your recipient.

Upon check out, include your message in the box that says “Message Text”.

If you miss adding the note, simply send us an email at hello@presentsimple.ca and we will add it.

Contact us for more information.